Privacy Policy
Legal Disclaimer
(Last Updated January 28th 2026)
Sterling Mobility Group, LLC (“Sterling Mobility Group,” “SMG,” “we,” “us,” or “our”) operates with discretion, confidentiality, and trust as foundational principles. We recognize that our clients—aircraft owners, flight crews, operators, and affiliated parties—entrust us with sensitive personal, operational, and aviation-related information. This Privacy Policy explains how we collect, use, protect, and limit the disclosure of information in a manner consistent with the high standards expected within private aviation and luxury service environments.
Privacy Policy
(Last Updated January 28th 2026)
Information We Collect
SMG collects only the information reasonably necessary to provide and manage our services. This may include personal identifiers such as names, contact information, billing details, aircraft information, scheduling details, provisioning preferences, and communications related to service requests or memberships. We do not collect information beyond what is operationally required, nor do we engage in unnecessary data aggregation.
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Use of Information
Information collected by SMG is used exclusively for legitimate business purposes, including service coordination, scheduling, provisioning, billing, membership administration, regulatory compliance, internal recordkeeping, and client communication. We do not use client information for advertising networks, behavioral tracking, or unrelated marketing activities. Any internal use of information is strictly limited to personnel with a direct operational need to know.
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Commitment to Discretion and Confidentiality
Discretion is central to SMG’s identity. We do not publicize client relationships, aircraft details, itineraries, service histories, or personal preferences without explicit written consent. Client identities, aircraft movements, and service activity are treated as confidential and are not disclosed to third parties except where necessary to perform services or as required by law. This obligation of confidentiality extends to our employees, contractors, and vetted third-party partners.
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Information Sharing and Third Parties
SMG does not sell, rent, trade, or monetize personal information. Information may be shared only with trusted third-party service providers or contractors when required to fulfill a service request, and only to the extent necessary. All such parties are expected to maintain confidentiality standards consistent with this policy. Information may also be disclosed if required by law, regulation, court order, or lawful governmental request.
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Data Security
SMG employs commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or misuse. Access to sensitive information is restricted to authorized personnel only. While no data transmission or storage system can be guaranteed to be completely secure, SMG takes reasonable steps to minimize risk and protect client confidentiality.
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Data Retention
Information is retained only for as long as reasonably necessary to fulfill service obligations, comply with legal or regulatory requirements, resolve disputes, and maintain accurate business records. When information is no longer required, it is securely deleted or anonymized in accordance with standard business practices.
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Client Rights and Choices
Clients may request access to, correction of, or deletion of their personal information, subject to applicable legal and operational requirements. Requests should be submitted in writing and will be handled discreetly and in good faith. Certain information may be retained where required for legal, regulatory, or contractual purposes.
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Website and Digital Interactions
SMG’s website may collect limited technical information such as IP addresses, browser type, or usage data for basic functionality, security, and performance monitoring. We do not knowingly collect sensitive personal information through passive website interactions, nor do we use invasive tracking technologies inconsistent with our commitment to discretion.
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California Privacy Rights
In accordance with applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and related regulations, California residents may have additional rights regarding their personal information. SMG respects these rights and responds to verified requests in accordance with applicable law, while maintaining the confidentiality standards outlined in this policy.
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Policy Updates
This Privacy Policy may be updated periodically to reflect changes in operations, legal requirements, or best practices. Any updates will be posted on this page with a revised effective date. Continued use of SMG services or website constitutes acceptance of the updated policy.
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Contact
Questions or requests regarding this Privacy Policy should be directed to: